Ethiopian Electric Utility set to modernize system to deal with complaints

Addis Ababa, May 5, 2017 (FBC) - The Ethiopian Electric Utility is set to modernize its working method in order to deal with complaints arising from clients in connection with service delivery.

Power cuts, voltage fluctuations, lack of timely maintenance and systemic corrupt practices of employees are some of the complaints which clients repeatedly raise against the utility.

In order to deal with these complaints and other related problems, the Ethiopian Electric Utility is implementing a modern system, said Berhanu Kebede, information communication technology head at the utility.

He said the construction of a Database Center is underway at a cost of 46.3 million US dollars and an agreement has also been signed with 12.8 million US dollars to make the center go operational as soon as it is completed. 

The new system, which will be a computer-assisted and an integrated one, helps to provide efficient service for clients, he said. 

In addition to enabling the Utility to give swift respond for power cut, the system helps to hold corrupt employees accountable, he added. 

After it is tested in 45 electrical substations first, the new system will be applied on all substations through process, he said.

The database is being built in Addis Ababa and installation of electronic materials, such as generators, is also underway side by side.

The database, which is now at 50 percent completion status, is expected to be completed at the end of next Ethiopian fiscal year, it was noted.

Translated and posted by Amare Asrat