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Ethiopian consistently pursues service excellence, customer convenience: CEO

Addis Ababa, March 19, 2024 (FBC) – Ethiopian Airlines Group CEO Mesfin Tasew reaffirmed that the airline always strives to excel in service delivery and enhance customer convenience.

In his press briefing he gave today, the CEO mentioned the various infrastructure facilities undertaken by the airline to this effect.

The CEO outlined that the airline’s ongoing efforts to enhance convenience and efficiency in its services include infrastructure expansion, increased fleet size and number of destinations, as well as improved service delivery.

New procedures are in place to further improve services in a sustainable manner, the CEO stressed, adding that all the stakeholder institutions in the airport are demonstrating commitment to discharging their responsibilities accordingly.

Ethiopian Airlines has won several prestigious awards over many years, for recognition of, among others, its continued rapid growth, increased profitability and outstanding contribution to aviation development in Africa.

The airline has transported over 13.8 million passengers and 713,875 tons of cargo in the year 2022/23, it was learned, as reported by ENA.

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